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How v8888 Handles Your Personal Data

Your account data and payment details — including what you share when linking DANA, OVO, or GoPay — are handled with a clear set of rules we lay out here.

Data collected only for account and transaction useDANA, OVO, GoPay details protected in transitYour right to access or remove your dataContact us any time to request changesApplies where local law and eligible regions permit
v8888 How v8888 Handles Your Personal Data
HOW WE PROTECT YOUR DATA

Data Handling You Can Check On

We apply security measures across every point where your data moves — from the moment you enter your OVO or GoPay number during account setup, to each withdrawal verification step. Cookies on v8888 are used only to keep your session active and remember your preferred deposit method between visits. We do not use cookies to track you across other sites.

Encrypted Data in Transit

All data you submit — account details, e-wallet numbers, verification documents — is encrypted while moving between your device and our servers. This applies on both mobile and desktop.

Cookie Use Is Limited

We use session cookies to keep you logged in and functional cookies to remember your last deposit method. No advertising or cross-site tracking cookies are placed on your device.

Retention and Deletion

Your data is held only as long as your account is active or as required by applicable obligations. Once you request account closure, we begin anonymising records within the timeline our policy sets.

Who Has Access

Internal access to your personal data is restricted to team members who process transactions, handle support tickets, or manage account verification. Third-party access is limited to wallet providers like DANA, OVO, and GoPay for payment processing only.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we've handled your information, our support team handles privacy requests directly. Send your request through any of the channels below and include your registered account email so we can locate your records quickly.

Live Chat Open the chat widget from your account dashboard. Identify yourself with your registered email and state your privacy request clearly so our team can act promptly.
Email Support Send your data request or privacy question to our support address shown in the account help section. Include your account reference and the specific action you're requesting.
Account Help Centre Log in, go to Account Settings, then select Help. From there you can submit a formal data request form that routes directly to our privacy handling queue.

Questions About Your Data and Rights

These are the questions we get most often about how personal data works on v8888. If your question isn't here, contact us through live chat or the help centre — we'll respond to privacy requests as promptly as we can.

We collect your name, contact details, and the e-wallet identifiers you link — DANA, OVO, or GoPay numbers. We also log device and session data to keep your account running consistently across devices.

Yes. Submit a deletion request via live chat or the account help form. We'll begin the anonymisation or deletion process after verifying your identity, in line with our retention obligations.

We share data only where necessary — with DANA, OVO, or GoPay to process your transactions, or when required by applicable law. We do not sell your personal information to anyone.

Log in, go to Account Settings, and edit your profile. For changes to identity or e-wallet details, contact support directly — some updates require a short verification step before they take effect.

We use session and functional cookies only — no advertising trackers. You can manage cookie preferences through your browser settings, though turning off session cookies may affect your login experience.

After account closure, we retain data only as long as applicable legal or financial obligations require. Once that period ends, records are anonymised or deleted according to our retention schedule.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.